iCubeLabs Inc. (formerly iCubeMedia Inc.), operating under the trade names “iCubeLabs” and “iCubeMedia” (“we,” “us,” “our”), is committed to protecting the privacy of individuals who visit our websites (icube.so, icubemedia.ca), use our mobile applications, or engage our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25).
Information you provide directly: Name, email address, phone number, company name, and project details when you submit a contact form, sign up for a service, or communicate with us.
Account information: If you create an account for any of our products (CubeBooks, Della, Salon Manager, Invoice Manager or others), we collect registration details including email and encrypted passwords.
Usage data: We automatically collect device type, browser type, operating system, IP address, pages visited, and interaction patterns through standard analytics tools.
Cookies and similar technologies: We use essential cookies for site functionality and optional analytics cookies (with your consent where required) to understand usage patterns. You can manage cookie preferences through your browser settings.
We use collected information to: (a) respond to inquiries and provide requested services; (b) improve our websites, applications, and services; (c) communicate updates about projects, products, or services you've engaged with; (d) process transactions and send related information; (e) comply with legal obligations; and (f) protect the rights and safety of our users and the public.
We do not sell, rent, or trade your personal information to third parties. We may share information with: (a) service providers who assist in operating our business (hosting, analytics, email delivery) under strict confidentiality agreements; (b) professional advisors (lawyers, accountants) as necessary; (c) law enforcement or regulatory bodies when required by law or to protect our legal rights; and (d) in connection with a merger, acquisition, or sale of assets, with appropriate notice.
Your personal information may be stored or processed in Canada and, in some cases, the United States or other jurisdictions where our service providers operate. When personal information is transferred outside of Quebec or Canada, we ensure that equivalent levels of protection are maintained through contractual obligations, including data processing agreements that require recipients to protect your information in a manner consistent with PIPEDA and Quebec Law 25. By using our services, you acknowledge that your information may be transferred to, stored, and processed in jurisdictions outside of your province or country of residence.
We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), secure data storage, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
In the event of a security breach involving your personal information that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as soon as feasible, and in any event within seventy-two (72) hours of becoming aware of the breach, as required by PIPEDA and Quebec Law 25. Notification will include: (a) a description of the breach; (b) the types of personal information involved; (c) an assessment of the risk of harm; and (d) steps we are taking to mitigate the breach and protect your information. We also maintain a record of all privacy breaches as required by law.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Contact form submissions are retained for up to 24 months. Account data is retained for the duration of your account and 12 months thereafter.
Under PIPEDA and applicable provincial legislation, you have the right to: (a) access the personal information we hold about you; (b) request correction of inaccurate information; (c) withdraw consent for non-essential data processing; (d) request deletion of your personal information, subject to legal retention requirements; and (e) file a complaint with the Office of the Privacy Commissioner of Canada. To exercise these rights, contact us at info@icube.so.
Our websites and applications may contain links to third-party websites or integrate third-party services (such as payment processors, analytics providers, or app stores). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.
iCubeLabs has designated a Privacy Officer responsible for overseeing compliance with PIPEDA, Quebec Law 25, and this Privacy Policy. For privacy-related inquiries, to exercise your rights, or to file a complaint, contact:
Privacy Officer: Guyverson Vernous
Email: info@icube.so
Phone: +1 (450) 234-8865
iCubeLabs Inc., Montreal, QC & Toronto, ON, Canada
If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec.
