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App Support

Get help with our mobile applications, report bugs, or request new features. Our support team is here to assist you.

Get Support
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Privacy Policy

Learn how we collect, use, and protect your personal information across all our applications and services.

Read Privacy Policy
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Terms of Service

Review the terms and conditions that govern your use of our applications and services.

Read Terms

Contact Support

We're here to help! Choose the best way to reach us for support with our applications.

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Email Support

General inquiries and support requests

support@icubemedia.net
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Bug Reports

Report technical issues or bugs

bugs@icubemedia.net
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Feature Requests

Suggest new features or improvements

feedback@icubemedia.net
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Business Inquiries

Partnerships and business development

business@icubemedia.net

Response Times

  • General Support: 24-48 hours
  • Bug Reports: 12-24 hours
  • Critical Issues: 2-6 hours
  • Feature Requests: 3-5 business days

Before Contacting Support

To help us assist you faster, please include:

  • App name and version number
  • Device model and iOS version
  • Description of the issue
  • Steps to reproduce the problem
  • Screenshots (if applicable)